Acquiring a new customer in the cleaning industry is always considered a great success. The next step is to maintain cooperation and extend the contract for subsequent months or even years. This can be achieved by paying attention to even the smallest detail when providing cleaning services.
Good cooperation pays off – that’s obvious! Therefore, maintaining good relationships with current customers is an essential element in maintaining the concluded contract, but also in extending it and extending it to other elements. A mistake that cleaning companies often make is lack of interest in the customer and his needs.
Stay in constant contact with the client
First of all, we must be in constant contact with our clients. It often happens that coordinators or company owners do not respond to the requests and comments of their contractors. If this situation persists for a long time, the client may feel that he is not taken seriously, which significantly affects cooperation and relationships.
Replying to customer messages is essential. We can also contact them ourselves and ask whether the services provided meet their expectations. Thanks to this, our client knows that you show initiative and will try to ensure the assumed quality of services.
Show that you are developing
Have you just completed training, obtained a new contract or received a reference? Show it to your clients. By preparing a newsletter for your contractors, you will be kept up to date with what is happening in your company. Showing that you want to develop and take part in regular training or acquire new clients is a huge added value. However, present it in a calm, informative way without unnecessary boasting.
Conduct a survey
A survey is one of the easiest ways to maintain relationships with customers, but also to improve the quality of services provided. Ask your client if you can conduct a short survey about cleaning services. Regardless of the survey result, inform the client about its results. If there are many comments regarding the work of the cleaning service, propose a solution to the situation and implement a repair program.
Take advantage of the best technological solutions
Improving your qualifications is an essential element of running a cleaning company. Currently, the professional cleaning sector is developing very dynamically, so it is worth keeping up with the latest news. Be open to changes and don’t be afraid to implement them, as long as they are positive, changes in your company will certainly be welcomed by your current customers.
Use professional products
Do customers pay attention to the products you use? The answer is YES. Customers expect that the cleaning service will be performed reliably and using professional cleaning products. Clinex brand products are used by both the largest and medium-sized and small cleaning companies. Thanks to its established position on the market, when you use these products you can be sure that your customers will appreciate it. Additionally, when using Clinex products, you will receive dedicated hygiene plans that you can also present to your clients.
Meet with the client
Communication via e-mail and telephone is not everything. At least once a quarter you should meet face-to-face with your client and have a conversation. The time you spend on the conversation is not important. The relationships you build with your clients are important. The times of the lowest prices are slowly becoming a thing of the past – good relationships are important in modern business.
See also similar articles:
- Cleaning company – step by step business!
- Marketing in a cleaning company
- How to properly prepare for cleaning in a new facility?
